Warranty & Exchange Policy

We want you to be more than satisfied with your purchases – we want you to absolutely love them!

Product Exchanges

Products will be accepted for EXCHANGE ONLY within 7 days of purchase. Product must be in like-new condition. Original receipt must be presented at time of exchange. NO products will be exchanged without the original purchase receipt.

There will be NO exchanges on product that has been reduced by 50% or more, and all BUY 1 GET 1 FREE items are FINAL SALE.

Appliance Warranty

Defective Appliances can be EXCHANGED through HOT SHEARS within 30 days of purchase. All packaging and included accessories must be returned. Original receipt must be presented at time of exchange. NO appliances will be exchanged without the original purchase receipt.

For Appliances with a 12 or 24 month warranty, the remaining months are valid through the manufacturer.

There will be NO exchanges on appliances that have been reduced by 50% or more, and all BUY 1 GET 1 FREE items are FINAL SALE.

Chi Iron Warranty

Defective CHI appliances can be EXCHANGED through HOT SHEARS within one or two years of purchase, depending on warranty indicated on package. All packaging and included accessories must be returned. Original receipt must be presented at time of exchange. NO CHI appliances will be exchanged without the original purchase receipt.